Textline: Innovative Customer Support and Sales for Your Business
Textline is a powerful iOS app that delivers innovative and personalized customer support and sales for your business. With Textline, your whole team can chat with customers using SMS, eliminating the need for customers to install an app. They can simply text your business via your dedicated Textline phone number.
One of the key advantages of using Textline is that text messages have a 98% open rate, making customers 7 times more likely to respond compared to a phone call or email. This significantly decreases response time and improves customer satisfaction.
The Textline iOS app syncs with textline.com, allowing for seamless integration between mobile and desktop use. It offers a range of features to enhance your customer support and sales efforts. You can have multiple phone numbers for different departments, allowing for efficient management of incoming messages. Textline also enables team collaboration by allowing multiple agents to work together on text conversations.
Other notable features include the ability to assign conversations to team members, add inline notes with whispers, store templates for frequently used business text replies with shortcuts, and save searchable notes about your loyal customers in the address book. You can also receive notifications on your desktop or mobile device when new messages arrive, send automated greetings or special messages for offline hours with auto responses, and toggle your availability status from available to away.
Textline goes beyond SMS by offering integrations with popular platforms such as Zendesk, Slack, and Zapier. You can also connect your Facebook page as an additional department, expanding your customer support channels.
Overall, Textline is a comprehensive and user-friendly iOS app that empowers businesses to provide exceptional customer support and drive sales through the power of SMS.
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